You've got questions, we've got answers. Check out some of our frequently asked questions below.
We aim to process and ship orders within 7 business days (Monday-Friday). Some exceptions will apply as all of our products are handcrafted in small batches to retain freshness and quality. Once an order is processed we cannot make any changes.
Mostly. We exclusively use grass-fed, pasture-raised tallow and lard, the majority of which are raised on our family farm in Zebulon, NC. However, as our popularity increases, it's difficult to keep up with the demand. Therefore we source from other local farms that have similar farming standards to ensure quality.
Because of the nature of our products, we do not offer refunds, exchanges or returns. Please see our refund policy for more details.
All of our products are handcrafted in small batches. Most ingredients are sourced locally from season to season. Because of this, ingredients can change slightly from season to season based on many factors (rain, diets, pollination) which will have an effect on colors and textures of products. For example, beeswax and honey will change color based on which season it is collected. But rest assured, our quality and standards remain the same season to season!
Because we use ingredients that are "in season" we typically have to wait for those ingredients to mature before we can process them and use them in our products. Therefore, you might not see our summer seasonal items until the end of summer because that's when the ingredients have matured and been processed. We pride ourselves on using fresh, seasonal and local ingredients and end-of-season products is a result of that.
Unfortunately, at this time we only ship domestically to the United States. Hopefully
Currently, you'll pick up at our farm in Zebulon. Once your order is received and fulfilled, we'll email you to schedule a day and time to pickup. We don't have a storefront so it's by appointment only.
More Questions?
If you do not find the answer to your question in our FAQs above, you can send us a message by filling out the form below.
